Frequently Asked Questions

Trusted more than 200+ customers
What is the private order process?

To initiate a private label order, we first share your formula and packaging requirements. Upon your approval of the final formula and packaging design, we confirm the Proforma Invoice (PI) and move into mass production and shipment.

Can you do OEM/Private Label?

Yes, we specialize in OEM/Private Label and offer full-service customization for formulapackaging, and artwork based on your precise requirements. We are ready to assist with your specific vision.

Can you customise the sweetness or formula?

Absolutely. Our dedicated R&D team can adjust sweetness, flavor intensity, and ingredients according to your exact market preference. We are committed to developing a flavor profile that meets your target customers’ expectations.

Do you provide label order process?

Yes, we have a dedicated design team available to assist you with the label design free of charge. We look forward to helping bring your label concepts to life.

What is your Minimum Order Quantity?

Our Minimum Order Quantity is typically one 20ft container, but we allow up to 3 SKUs to be shipped within the same container. We are always ready to discuss flexible solutions for potential long-term partners.

What's the price?

Pricing is dependent on several factors, including quantity, formula complexity, packaging type, and specific market requirements. Please share your target market and expected order volume so we can provide an accurate, tailored quotation.

What are your payment terms?

Our standard terms are TT 30/70 or Letter of Credit (L/C). We can discuss various payment options based on your specific order volume and established history with Datafa Co. Ltd.

What is the order process?

To place an order, send us your product requirements. We will then provide a quotation and confirm the PI. Once the payment is made, we begin production, check documents, and arrange shipment.

Do you export to other countries?

Yes, we proudly export to over 60 countries worldwide, including across Asia, the Middle EastEast Africa, and Europe. We are continuously expanding our global reach.

How long is your lead time?

Our typical lead time is approximately 25–35 days after confirming artwork and receiving the deposit. We strive to maintain efficient production schedules to meet your deadlines.

Can I ship via my country's carrier?

Yeswe ship worldwide. We can let you know the destination port so you can check the ocean freight and provide us with the CIF price, or we can advise the cost including the Incoterm you prefer. We are flexible with shipping arrangements.

What packaing sizes do you offer?

We offer various packaging options, including 250ml, 320ml, 330ml, 500ml, and 1L sizes in cans and PET/PP bottles to suit different market needs.

Do you provide updates or allow tracking during manufacturing process?

Yes, absolutely. It is our responsibility to keep you informed about the progress of your order. We are committed to transparency and will provide regular status updates and estimated completion dates.

Can our representatives visit your facility and inspect the products?

Yes, we welcome our clients or their designated representatives to visit our Binh Duong facility to inspect the production process and the final products. Please coordinate with your sales representative to arrange a visit.

How do you handle complaints or quality issues after delivery?

We are committed to maintaining consistent quality. If you encounter any issues, please contact your sales representative immediately with details and documentation. We have a streamlined resolution process to address and resolve any valid quality complaint as quickly as possible.